Shipping & FAQ

*For shipping rates to regions not listed, please calculate on the cart and checkout page.

Please Note:

• We do not ship on Saturdays, Sundays or UK nationally observed holidays.
• If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery.
• For international orders especially those outside of the EU, there may be delays in certain instances due to customs checks in your country which is beyond our control.

FAQ

WHICH CARRIER WILL DELIVER MY GOODS?

For Standard Delivery, we use Royal Mail UK.

For International Delivery, we use Royal Mail International Tracked & USPS.

TRACKING

When your order has been processed and shipped, we would send a tracking number/link.

DO YOU SHIP INTERNATIONALLY?

We ship to most countries.

MY PACKAGE JUST GOT RETURNED, WHAT DO I DO NOW?

When a package is returned, shipping fees will be incurred, for the shipping and return of mail back to the sender. A shipping invoice will be sent to customers and will only be refunded for the cost of goods only.

I GAVE AN INCORRECT ADDRESS. CAN I GET A REFUND?

If you provided an incorrect or incomplete address at checkout, we won’t take responsibility for shipping costs. A new product can be shipped after reshipping costs have been paid for. False claims of a missing package would not be honored. When returned, the products would be shipped to the correct address.

CAN I RETURN MY PACKAGE IF I CHANGE MY MIND?

We do not accept returns.

WHO IS RESPONSIBLE FOR CUSTOMS & DUTIES?

We are not responsible for customs clearance, delays or compliance. Please check with your local customs office to ensure that your order complies with local customs regulations. Shipping charges do not include duties or taxes. By law, we are required to disclose the full value of the package contents. Please check with your local customs office for detailed information.

CANCELLATION POLICY

Our order fulfillment and shipping systems are designed to get orders on their way quickly. We will begin to process your order immediately. Therefore, your order cannot be canceled in any way once it has been submitted.

HOW LONG WILL MY DELIVERY TAKE TO ARRIVE?

Orders are processed within 2-5 business days and transit time varies depending on the location.

Orders placed on weekends and Bank Holidays will be processed on the next business day.

WHAT DO I DO IF I HAVEN’T RECEIVED MY ORDER?

If you haven’t received your order within the estimated days, please send us a mail with your order number to order@moodbeautyonline.com.

WHAT PAYMENT METHODS DO YOU ACCEPT?

We accept PayPal, Visa, MasterCard, American Express, Discover and Verve Payments.

ARE YOUR PRODUCTS CRUELTY-FREE?

Yes! All our products are 100% CRUELTY-FREE!

ARE YOUR PRODUCTS VEGAN?

Yes! All our products Vegan!

DO YOU ACCEPT WHOLESALE ORDERS?

Yes, we do. Please send us a mail on order@moodbeautyonline.com.

DAMAGED ITEM.

We endeavor to package items as securely as possible. Please report any damages to order@moodbeautyonline.com by sending us the following:

• Item(s) affected and the damage that has occurred.

• Attach images of the damaged item(s) as this will help our customer service team resolve this for you without delay. If your parcel contains broken glass, please do not handle the goods for your own safety.
• All damages must be reported within 48 hours of receipt.

Please do not dispose of any item(s) or packaging until we have responded, as we may need to examine or investigate further.

Please note that we are not responsible for in-transit damage. You will be required to submit a damage claim directly with Royal Mail or USPS and follow their instructions.